Refund policy

Return Policy

We accept returns only for damaged or defective items. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your item so we can evaluate the issue and make it right.

To request a return, email us at cozynest.singapore@gmail.com with your order number, photos of the issue, and a short description of the problem.

Once your return is approved, you may ship the item back to us at your own cost to the following address:
2 Gambas Crescent, Nordcom 2, #04-03, Singapore 757044
Please ensure the item is securely packaged. Items sent back without prior approval will not be accepted.

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Non-returnable items

All other items, including change-of-mind purchases, sale items, custom products, personal care goods, or items without their original packaging, are non-returnable and non-refundable.

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Refunds

After receiving and inspecting the returned item, we’ll notify you if the refund is approved.
If approved, your refund will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us at cozynest.singapore@gmail.com.